MY VELO REWARDS - FAQs

1 What is My VELO Rewards?

My VELO Rewards is a loyalty program where you earn points by purchasing VELO cans and completing activities online. These points can be redeemed for exciting rewards.

2 How do I join the program?

Simply scan the QR code on the bottom of your VELO can and follow the instructions to sign up. It only takes a few minutes.

3 Who is eligible to participate?

Anyone aged 18 or above with a valid CNIC can join the program.

4 Is there any registration fee?

No, joining My VELO Rewards is completely free.

5 How do I earn points?

You earn points by scanning QR codes from VELO cans and participating in activities like referrals, polls, and missions.

6 Where can I find the QR code?

The QR code is located inside the peel-off at the bottom of your VELO Berry Frost 6mg, Polar Mint 6mg, VELO Berry Frost 10mg, Polar Mint 10mg, Berry Frost 14mg and Polar Mint 14mg can

7 Which SKUs contain the QR code?

For now, the following SKUs are QR code enabled: 

• VELO Berry Frost 6mg
• VELO Polar Mint 6mg
• VELO Berry Frost 10mg
• VELO Polar Mint 10mg
• VELO Berry Frost 14mg
• VELO Polar Mint 14mg

Other SKUs will be added later to this program.

8 Can I scan the same QR code more than once?

No, each QR code is unique and can only be used once.

9 Is there a daily scan limit?

Yes, you can scan up to 2 cans per day.

10 Do my points expire?

Yes, points are valid until 31st December 2026. Make sure to redeem them before they expire.

11 How can I check my balance points?

You can view your points anytime by logging into your account on “MY VELO Rewards” platform.

12 What rewards can I redeem?

You can redeem a variety of rewards including free VELO cans, Velo Sound Station merchandise, Apple Smart Watch, Apple Air pods, Apple iPad and much more.

13 How do I redeem my points?

Log into your account, browse the rewards catalogue, and select a reward you have enough points for.

14 How long does reward delivery take?

Physical rewards are usually delivered within 7 working days after redemption.

15 What if I receive a damaged reward?

Please contact our support team within 24 hours and we’ll arrange a replacement after due diligence subject to Terms & Conditions.

16 Can I transfer my points to someone else?

No, points are non-transferable and can only be used by the account holder.

17 Can I exchange or return rewards?

No, all redemptions are final and rewards cannot be exchanged or returned.

18 Can I convert my points into cash?

No, points cannot be converted into cash and can only be used for rewards.

198 What is the referral program?

Yes, you can invite upto 5 friends to join and earn bonus points when they successfully sign up and participate.

20 Is there a limit on referrals?

Yes, you can refer upto 5 friends as you like and keep earning rewards.

21 Are digital rewards instant?

Yes, all digital rewards are delivered instantly. You will instantly receive the voucher code for Foodpanda, Giftkarte and Mobile Top-up upon redemption.

22 What should I do if my QR code isn’t working?

Make sure the code is not damaged and try scanning again. If the issue persists, contact support.

23 Who should I contact for support?

If you need any assistance, you can reach out to our customer support team through the help section on the My VELO Rewards platform (My Velo Rewards Platform àProfile àSupport) or contact us at 0800-48356 or email us at info.pk@velo.com. We’re here to help and will get back to you as quickly as possible.

24 What happens if I forget my password?

You can easily reset your password using the ‘Forgot Password’ option on the login page.

25 Is my personal information safe?

Yes, your data is securely stored and used only for program-related purposes.

26 Can the program be changed or cancelled?

Yes, the program may be updated or discontinued at any time, but we will keep you informed.

27 Do I need ID for reward delivery?

Yes, a valid CNIC will be required to verify your identity when receiving physical rewards.

28 Are all VELO cans eligible?

Only VELO cans with a valid QR code inside the peel-off are eligible for earning points. Limited edition cans or cans without QR codes may not qualify for the program.

29 What are milestone rewards?

Milestone rewards are bonus points you earn when you reach certain scanning milestones, such as your 10th, 50th, or 100th scan. These rewards are designed to give you extra value as you continue participating.

30 Can I earn points through activities other than scanning?

Yes! In addition to scanning QR codes, you can earn points by completing activities like referring friends, reading our blog and participating in polls.

31 Are the rewards limited?

No, only Apple rewards such as AirPods, Smart Watches, and iPads are available in limited quantities. They are offered on a first-come, first-served basis.

32 Are winners for limited rewards selected through Lucky Draw?

Limited rewards are not selected through a lucky draw. They are awarded on the first-come, first-served basis to the eligible participants who reach the required points and successfully redeem the reward, based on availability.

33 Where can I buy the QR-coded Velo SKUs from?

You can buy QR-coded Velo SKUs from retail outlets in Karachi, Lahore & Islamabad or shop from Foodpanda or from our website: Shop VELO Nicotine Pouches in Pakistan | VELO Pakistan

34 How can I learn more about “My Velo Rewards”?

To learn more, you can always visit us at: MY VELO REWARDS

35 Where can I read detailed Terms & Conditions of the program?

You can visit the following link to read detailed Terms & Conditions: Terms and Condition | Velo Pakistan – VELO Pakistan