FREQUENTLY ASKED QUESTIONS

Find out the answers to the frequently asked questions regarding Velo nicotine pouches' expiration date, usage, storage, and safety at our FAQ page.

1. Learn more about Velo

1.1. What is VELO?

VELO is a new and innovative tobacco-free nicotine pouch product that can be used anytime anywhere.

1.2. What does "pouch" or "bag" mean?

The pouch in question is a tobacco-free pouch that contains Nicotine and high-quality ingredients that you put under your upper lip.

1.3. How many pouches of nicotine are there in 1 velo can?

A VELO can have 20 nicotine pouches.

1.4. Where are these VELO products produced?

VELO Nicotine pouch is an innovative invention from the Scandinavians, but its products have been sold in 17 countries including the UK and America. In Asia VELO is available in Japan and Pakistan. VELO is now also manufactured in Pakistan.

1.5. What are the compositions/ingredients in VELO pouches?

VELO does not contain tobacco. VELO pouches are made from eucalyptus fibers imported from Scandinavia (Sweden), containing nicotine, water, and flavorings. All VELO compositions are food grade standards, meaning they are safe to use.

1.6. Do VELO pouches contain tar?

Because there is no combustion process when using the product, VELO pouches do not contain tar.

1.7. When does my VELO product expire?

Velo expiry period is 1 year after production with storage (you can check in the packaging) in a cool place (below 30 degrees Celsius) and not humid. Please note, if you do not store VELO in temperatures and conditions that we recommend, it may affect the quality and integrity of the product.

1.8. What is the difference between using VELO and cigarettes in general?

With VELO, you only need to tuck 1 pouch under the upper lip so that nicotine can be absorbed through the gums. All the enjoyment, no smoke, no ash, no tar*.

*This product is not risk free and contains Nicotine, and additive substance. 

2. How to Use?

2.1 If I accidentally swallow a VELO pouch, what should I do?

VELO is intended for oral use for a certain amount of time. Therefore, it is not meant to be swallowed or ingested. If you accidentally swallow velo, seek medical help immediately.

2.2 What do we usually feel when using VELO products for the first time?

Most consumers usually feel a warm and tingling sensation in the first 5-10 minutes of use, and so you will feel the sensation of instant nicotine stimulation. This is normally felt for first-time VELO users.

2.3 Do VELO have (long-term) risks such as cigarettes?

General knowledge states that it is tobacco burning that causes most of the risks associated with tobacco consumption. However, Velo contains no tobacco and no combustion and does not have the same risk profile attributed to cigarettes.

2.4 Can I tuck the VELO between my lips and lower gums (or any other position)?

For the best VELO experience, we do not recommend tucking VELO in the lower gums. Recommended usage is by tucking the VELO in the upper gums.

2.5 Can I eat/drink while using VELO?

To minimize the risk of ingesting VELO, we do not recommend eating/drinking when using VELO. If you accidentally swallow VELO, seek medical help immediately.

2.6 Can I bite/chew/suck a VELO pouch?

VELO is not intended to be bitten/chewed.

2.7 Will the taste of the product change if the packaging is already opened?

The quality and taste of the product will remain the same after the packaging is opened. However, make sure you keep the VELO in a room that is not humid with the recommended temperature below 30 degrees Celsius

3. About Delivery / Orders

3.1 Can I cancel my order?

In case you want to cancel your order, please contact our customer service: 021-38771780.
Note: The support team will be available to respond to your queries as per the following schedule: Monday - Saturday 10AM to 06PM PST.

3.2 How long it will take for my order to be delivered?

For orders placed from Karachi, Lahore, Peshawar, Islamabad, Rawalpindi, and Multan: Orders placed before 4PM will be delivered the next working day. Orders placed after 4PM will be delivered in 2 working days. for orders from rest of Pakistan: Orders placed before 4PM will be delivered in 2-5 working days Orders placed after 4PM will be delivered in 3-5 working days.

3.3 How can i track my order?

You will receive your tracking code via SMS after placing the order. In case, if you have not received the SMS, please contact our customer service to get tracking updates: 021-38771780 Note: The support team will be available to respond to your queries as per the following schedule: Monday - Saturday 10AM to 06PM PST

3.4 What do i do if my package hasn't been delivered?

In case your package hasn't been delivered, please contact our customer service: 021-38771780 Note: The support team will be available to respond to your queries as per the following schedule: Monday - Saturday 10AM to 06PM PST

3.5 Can I make a change to an existing order I have made?

In case you want to make any changes to your order, please contact our customer service: 021-38771780 Note: The support team will be available to respond to your queries as per the following schedule: Monday - Saturday 10AM to 06PM PST

3.6 What do I do if I receive a damaged order?

If you have received damaged products, please do report to our customer service team: 021-38771780 Note: The support team will be available to respond to your queries as per the following schedule: Monday - Saturday 10AM to 06PM PST.

4. Free Can

4.1 WHO CAN AVAIL THE FREE CAN?

Only registered users with verified accounts can avail a free can (on one account only) following the completion of the product selection quiz. The offer is governed by the terms and conditions of the website, and as per its ‘about accessing and using our services’ clause, users are not allowed to create multiple accounts to game or abuse the system and website access.

4.2 HOW MANY FREE CANS CAN I AVAIL?

Our customers are only allowed one (1) free can via the free can product selection. The offer is governed by the terms and conditions of the website, and users are not allowed to create multiple accounts to get additional free cans. All such orders will be considered invalid and cancelled.

4.3 DO I NEED A CODE OR COUPON TO GET THE FREE CAN?

No. If you are a registered and verified user, you can claim your one free can by simply completing the free can product selection quiz. No promo code or coupon is required during checkout. However, please note that creating multiple accounts to claim a free can is not permitted as per our ‘terms and conditions’ and will render all such orders invalid.

4.4 HOW CAN I AVAIL THE FREE CAN?

If you are a registered and verified user, you can avail your one free can by following these 3 steps:
Start your quiz by answering what type of user are you?

• New User
• Moderate User
• Regular User

Select your flavour preference:

• Fruity Flavours
• Minty Flavours
• Ethnic Flavours

Select from recommendations OR choose your own can
Checkout! Please refer to our terms and conditions for further information.

5. MINI POUCHES

5.1 What is new in VELO Mini? What is the difference between Mini pouches and the old ones?

VELO Mini nicotine pouch is shorter than the old one and much more comfortable under your lip. VELO Mini is small, but still big on taste. Weird, isn't it?

5.2 What VELO can is right for me: Mini or Slim?

For people who are new to our weirdly wonderful Nicotine pouches, Mini should be the right fit for them. The pouches are much smaller in size, slips under your lip more comfortably and comes in Medium & Strong Nic strength.

5.3 To whom are the new cans targeted to?

For people who are new to our weirdly wonderful Nicotine pouches, Mini should be the right fit for them. The pouches are much smaller in size, slips under your lip more comfortably and comes in Medium & Strong Nic strength.

5.4 What is the price of VELO Mini CAN?

Things are about to get weirdly wonderful with our Mini Pouches, available across Pakistan in PKR 120 only.

5.5 What flavours are available in the new cans?

Mini Pouches are available for grabs in 6 Mg & 10 Mg Polar Mint and Berry Frost.

5.6 What strengths are VELO Mini available in?

VELO Mini is currently available in 6 Mg & 10 Mg strength options.

5.7 How many pouches are inside one can?

VELO Mini have 12 weird Mini pouches giving the same wonderful nicotine satisfaction.

5.8 Where can we purchase the VELO Mini from?

Whether you're hitting the streets or surfing online, we have got you covered! You can get these at high-quality general stores, Tobacconists/ vape shops, and petro marts near you. You can order it online too, right from the comfort of your home on pk.velo.com

5.9 VELO is expensive now/why have you increased the prices of VELO/ decrease the prices of your cans now.?

Don’t worry! We have got you covered with our VELO weirdly wonderful Mini Pouches, available across Pakistan at a price of PKR 120 only.